I think its criminal that anyone have to pay $296.00/m for a cell phone... ESPECIALLY if that person is me.
I have been paying over 200 month since I got the damn phone over a year ago. I have changed plans about 7 time to try to prevent this financial hemmoraging. Every time I change plans the bills seem to get bigger! Is it an inside joke to the "client Care" people. Do they plot our agony like this "O she's really upset about her useage fees. I think I'll make her appreciate this by recommending a package that REALLY sucks...! I want OUT of my stinking Telus contract. I may have a heart attack the next time I have to talk to them about a billing. I'm averaging $280/month. Irony is I got a cell phone to save money. HELP ME!!!!
I have been having some major problems with Telus recently. I have been with them for fourteen years and now I'm getting the run around. We have purchased a new Nokia E72 from them with a new 3 year contract. The day after the phone refused to turn on. I returned to the store and was informed that they would send it out for repair. I needed the phone and insisted that a new phone should be replaced (not a rebuild unit) The next day the new phone arrived and the phone won't marry up with my bluetooth. It keeps dropping calls and won't stay hooked up to my vehicle. I would like to stay with Telus, but they are forcing my hand to not only cancel the contract, but to look elsewhere for another phone company who can satisfy my needs once and for all.............can anyone help me?
I was just on the phone with Telus. They scammed my mother and didn't cancel the plan when scheduled. I had noted that i did so. They said that we should have told them. I had never touched the phone once since we told them to cancel because i thought they had it cancelled for me. I have now switched to Bell Mobility. Much better service. We may be taking telus to small claims court. I hope the company gets what they deserve.
Telus responded in with its we aren't at fault tactic so I thought I would warn others!
To Telus,
User Type: pr
Account Type: PCS
Client Account: X
Phone Number: 4037004112
First Name: ______ Last Name: ________
Email Address: _____________
Login Name: X
Province: AB
Product: Digital PCS
Category: contract
Sub-category: Other
Description: To whom it may concern;
I have been having problems with my TELUS cell phone. Over the last few months I have contacted technical support and have dealt with some very nice people, and some people that were much less then professional (one gentleman went as far as to tell me to "go fly a kite” as it must be the handsets TELUS hasn't had any recorded issues in my area".)
I have followed what the technical support representatives have recommended; I even sent my personal hand set off for repairs in case it was just the phone. The loaner phone was also an lg and it also dropped calls in random areas. I say random as it is not always the same place.
Since I activated my phone after picking it up yesterday I have dropped 15 out of 17 received calls, and 10 out of 15 dialed out calls. Today I called again regarding this issue and asked for upper management as this problem is not acceptable and I wish to terminate my contract (12:16 MST). The gentleman I talked to was beyond rude basically telling me that as I have had some calls that have last up to 30+ minutes that again I have no problem. I then informed him of the number of calls that were dropping and he basically used the length of other calls as an example on how TELUS was working and that it is my problem not the service. If I want to terminate my contract I would have to pay $400.00 as TELUS is not at fault.
I spoke to another representative regarding a different issue as my grandmother passed away and I was planning and taking it over. This representative had to call me 3 times as my phone kept dropping her call. I would like to note that at this time I was in T2E 6W9 and my cell had full service. I would also like to note that this representative was wonderful to deal with, and encouraged me to send an email regarding my issues with the services.
I do wish to terminate my contract as number 1) I am having poor service dropped calls are happening from area codes T2E6W9 to T1S1A5 and more importantly number 2) when I called for help most of the service representatives were unhelpful and borderline rude; and others were downright rude and unprofessional. Very few of the technical representatives were polite and attempted to be helpful.
5 comments:
I think its criminal that anyone have to pay $296.00/m for a cell phone... ESPECIALLY if that person is me.
I have been paying over 200 month since I got the damn phone over a year ago. I have changed plans about 7 time to try to prevent this financial hemmoraging. Every time I change plans the bills seem to get bigger!
Is it an inside joke to the "client Care" people. Do they plot our agony like this "O she's really upset about her useage fees. I think I'll make her appreciate this by recommending a package that REALLY sucks...!
I want OUT of my stinking Telus contract. I may have a heart attack the next time I have to talk to them about a billing. I'm averaging $280/month. Irony is I got a cell phone to save money. HELP ME!!!!
http://telusmobilitymustdie.wordpress.com/
Check out my blog on Telus. I'm trying to get enough people to read it so I can write to their Media Relations.
I have been having some major problems with Telus recently. I have been with them for fourteen years and now I'm getting the run around. We have purchased a new Nokia E72 from them with a new 3 year contract. The day after the phone refused to turn on. I returned to the store and was informed that they would send it out for repair. I needed the phone and insisted that a new phone should be replaced (not a rebuild unit) The next day the new phone arrived and the phone won't marry up with my bluetooth. It keeps dropping calls and won't stay hooked up to my vehicle. I would like to stay with Telus, but they are forcing my hand to not only cancel the contract, but to look elsewhere for another phone company who can satisfy my needs once and for all.............can anyone help me?
I was just on the phone with Telus. They scammed my mother and didn't cancel the plan when scheduled. I had noted that i did so. They said that we should have told them. I had never touched the phone once since we told them to cancel because i thought they had it cancelled for me. I have now switched to Bell Mobility. Much better service. We may be taking telus to small claims court. I hope the company gets what they deserve.
Telus responded in with its we aren't at fault tactic so I thought I would warn others!
To Telus,
User Type: pr
Account Type: PCS
Client Account: X
Phone Number: 4037004112
First Name: ______
Last Name: ________
Email Address: _____________
Login Name: X
Province: AB
Product: Digital PCS
Category: contract
Sub-category: Other
Description: To whom it may concern;
I have been having problems with my TELUS cell phone. Over the last few months I have contacted technical support and have dealt with some very nice people, and some people that were much less then professional (one gentleman went as far as to tell me to "go fly a kite” as it must be the handsets TELUS hasn't had any recorded issues in my area".)
I have followed what the technical support representatives have recommended; I even sent my personal hand set off for repairs in case it was just the phone. The loaner phone was also an lg and it also dropped calls in random areas. I say random as it is not always the same place.
Since I activated my phone after picking it up yesterday I have dropped 15 out of 17 received calls, and 10 out of 15 dialed out calls. Today I called again regarding this issue and asked for upper management as this problem is not acceptable and I wish to terminate my contract (12:16 MST). The gentleman I talked to was beyond rude basically telling me that as I have had some calls that have last up to 30+ minutes that again I have no problem. I then informed him of the number of calls that were dropping and he basically used the length of other calls as an example on how TELUS was working and that it is my problem not the service. If I want to terminate my contract I would have to pay $400.00 as TELUS is not at fault.
I spoke to another representative regarding a different issue as my grandmother passed away and I was planning and taking it over. This representative had to call me 3 times as my phone kept dropping her call. I would like to note that at this time I was in T2E 6W9 and my cell had full service. I would also like to note that this representative was wonderful to deal with, and encouraged me to send an email regarding my issues with the services.
I do wish to terminate my contract as number 1) I am having poor service dropped calls are happening from area codes T2E6W9 to T1S1A5 and more importantly number 2) when I called for help most of the service representatives were unhelpful and borderline rude; and others were downright rude and unprofessional. Very few of the technical representatives were polite and attempted to be helpful.
Kind regards
_________________
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